IT Services-How Your IT Department Works with External Managed IT Firms

IT Services-How Your IT Department Works with External Managed IT Firms

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A company can choose to work with a managed IT services provider for any number of reasons. It isn’t uncommon for a company to work strategically with managed IT services accomplish strategic or productivity goals. Companies partner with managed IT services work in conjunction with their internal tech support team.

Help desk solutions

Internal IT departments can end up devoting a substantial amount of time to fielding low-level tech support initiatives in any given day. With all of the focus being on these types of tasks in a given day, a company may find it difficult to focus on efforts on long-term objectives that could advance the company. A company can leverage managed IT services to manage those needs. A growing company benefits from having a resource like this to focus on the time-consuming help desk inquiries.

Security requirements

Internal IT departments have to contend with troubleshooting inquiries and other day-to-day operational needs. While it is good to have a well-rounded resource at your disposal, it may be difficult to remain current on the various security challenges as they surface. A managed IT services partner can focus exclusively on the security challenges like malware protection, threat mitigation, forensics, mobile security, firewalls, and other pressing security matters.

Disaster recovery

Disaster recovery should be at the forefront of every business owner’s mind since 43 percent of companies are unable to recover from emergencies resulting in complete data loss. This means that is difficult for a company to recover from a disastrous incident. A managed service provider benefits from having a dedicated resource responsible for managing backups and maintaining a solid disaster recovery plan.

Special project needs

Special projects may require the focused attention of IT resources with a specific skillset in a given area. If a company is unable to hire or quickly locate the person with the requisite skillsets, the company stands to be at a disadvantage from a competitive standpoint. Managed IT solutions can locate the appropriate skill set to meet specific project or organizational challenges. Having the ability to instantly tap a strong network of SMEs to assist with a particular project benefits businesses.

Companies are finding value in strategically partnering with managed IT solutions providers. A partnership of this nature lends itself to growth and productivity opportunities. For this reason, many companies are using these services to complement existing resources.