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Cloud Computing

Using the cloud can transform your business operations and help you win.

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Windows Support

From servers to Windows 10, we are experts in Microsoft products.

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IT Support

We help you do everything from IT projects to whole IT infrastructure management.

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CareDesk® Support

We help enterprise level clients with carryover support as well as full service managed support.

Who Should Call ENTRUST?

Licensed Professionals who want more from their technology.

San Antonio Executives & Owners Choose ENTRUST

We know the rhythms of your profession and our industry-specific plans are designed to meet your unique needs. We fully understand the workload that licensed professionals typically experience and provide services such as Leanmail® to help with that load.
SECURE
RELIABLE
OPTIMIZED

Operations Managers Choose ENTRUST for IT Services

For our select clientele, we provide customized contract service plans. For small organizations of 20-60 computer users, we will be your IT department. For larger firms, we will supplement your internal team providing access to high-end expertise they may need or handle the day-to-day background functions allowing them to focus on business initiatives.
We know the rhythms of your profession and our industry-specific plans are designed to meet your unique needs. We fully understand the workload that licensed professionals typically experience and provide services such as Leanmail® to help with that load.
DEPENDABLE
HIGH-END
EXPERTISE

IT Directors Choose ENTRUST Computer Support

As an IT Leader, we know that you want options. And you want assistance where and when you need it. While we offer "all-inclusive" service plans for those that want to outsource, we also offer our select clientele supplemental services such as 24x7 monitoring, management, and proactive care to secure and optimize all your devices.
Other service menu options include 24x7 TierOne (helpdesk) services, Microsoft stack project services like Office 365 migrations, Microsoft Azure workload shifting, end-to-end security from desk to mobile phone, and SharePoint Online development. Check out our case studies and testimonials for more information.
RELIABLE
PROACTIVE
SUPPORT

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

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ENTRUST offers multiple levels of service to cover your company's IT support needs.

For example, you can select from our CareDesk® level for as few as 10 users, Professional coverage to include mobile devices or Premium services including unlimited service requests.

The KFORD Group

"We don't make a move without ENTRUST and haven't for many years. They take the worry about all things technological, off our shoulders so that we can focus our attention on giving our clients peace of mind regarding all things accounting." Kim Ford The KFORD Group...

Sol Schwartz & Associates

"We have a full-time in-house IT manager so we have not requested the same level of service many ENTRUST clients need. ENTRUST provides us the comfort level of having someone outside with deeper and broader experience oversee major decisions. Also, comfort in having...

Norman & Oliver, PC

“ENTRUST has given our office excellent protection and continuing service. I would not hesitate to recommend them to another potential client.” Carl Oliver Norman & Oliver, PC ATTORNEYS

Cram Roofing Company

“ENTRUST Technology Consulting Services deliver great results by offering true partnership with their clients. I would highly recommend them to anyone looking for a stand-out performer in the Managed IT Support Provider sector.” Mark Eichelbaum Cram Roofing Company...

SA CPA Society

"The San Antonio CPA Society/Foundation has been a client of ENTRUST for many years. The technical service, timely support and attention to customer satisfaction is key to our success as a business. ENTRUST is our technology advisor and supporter – their...

Fisher, Herbst & Kemble

"As a long-term client of ENTRUST Technology Consulting Services, I have always been impressed at the high levels of service provided by their team. They are certainly a stand out in the Managed IT Support Provider sector." Bob Herbst Fisher, Herbst, and Kemble...

Hornberger, Fuller & Garza

"If I ever end up in a foreign jail I’m not calling home - I’m calling ENTRUST Urgent Support because I am guaranteed a response!!  Here’s what happened: It was an exhausting day yesterday and I called after hours support about a problem swapping the backup drive. ...

Selrico Services Inc.

“The whole Entrust team takes pride in service and customer satisfaction, and it shows every time they come to our office or provide remote support. We operate with a small corporate staff, but we have locations around the world. We know that our offsite users can...

Parrish & Company, Inc.

“Computers are a necessary evil in the modern world…you can’t live with them, but you certainly can’t live without them! Mitch Sowards and The Entrust Gang have made our lives 200% better! We went through quite a few IT advisers until we met Mitch, and it was a lucky...

Heard & Smith, LLP

“It would be difficult to overstate the confidence we have in Mitch Sowards and Entrust, and the degree to which we rely on them. Our history goes back over 15 years, and I can truly state that in all that time, Mitch has never let us down. Our business has expanded...

We Care About Uptime!

Here at ENTRUST, we understand your business running at full speed matters. We also believe what gets measured is improved, therefore, we measure the impact to downtime as well as our own performance. If you want to work with an IT Services company who takes uptime as seriously as you do (or more), then ENTRUST is the technology partner for you!

At ENTRUST, you will typically reach a TierOne technician within 2 minutes who will usually resolve your request 50-70% of the time. If your issue requires the expertise of our TierTwo or TierThree teams, they will typically begin work by the time shown in the graphic.

 

ENTRUST Partners

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ENTRUST

a full-service information technology consulting & IT Services firm serving TEXAS in the greater SAN ANTONIO region.

With over 25 years experience in the technology and IT Support industry, ENTRUST offers:

  • professional, prompt, and expert care for all of your network and IT Services infrastructure.
  • inclusive care, from IT staff augmentation and support up to a completely managed infrastructure.
  • extensive care, from key network elements such as mission-critical servers and routers down to all of your organization’s workstations and mobile devices.
  • expertise in computer networking design, infrastructure installation, configuration, problem diagnoses, and resolution.

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

What exactly does Entrust do?

What new software would you recommend?

What is “Managed Services”?

What is ‘Managed IT?’

Managed IT Services is a common buzzword in the marketplace.  You may have been approached about getting your San Antonio company connected with a Managed IT Company (or Managed Services Company). Before you sign up with one of these companies, you should know what a Managed IT company does (or should be doing.)

Ten Key Items a Managed Service Provider (MSP) SHOULD be doing for your company:
Communication
– Your business depends on your computers – You cannot be down for days.  We understand this.  Your IT company should be calling back within minutes of a critical ticket being placed, not within hours or days.
Updating Patches and Software
– A Managed IT Company should have a list of your computers and servers and know when security patches or software is updated and make sure you are protected from possible threats from viruses and malware.
Asset Management
– Do you have a current list of all your IT equipment, phones, tablets, laptops, printers, etc?  A company managing your IT should help you manage assets and let you know if there are missing devices
Data Backup and Recovery
– Does your San Antonio business have a data backup and disaster recovery solution?  Have you actually tested it?  Do you know what would happen if your building had a flood or a fire?  Working with a managed IT company, this should be taken care of for you.
Cost Saving Technology Solutions
– A managed IT Company should be looking at your technology today and see if there are ways to save money for your company.  This could mean consolidation, virtualization, or applying newer technology like Hybrid Voip or Virtualization.
Remote Access
– Business is done from coffee shops, hotspots, home and many other places than just the office.  Your managed IT company should be able to help you login to your system from anywhere
Accountability
– When you place a ticket into the system, there should be a chain of events set off.  You should be able to look at response times.  We publish our stats on our homepage as we know transparency increases accountability.  We work for you and want to make sure we are responsive to your needs.
Constant Monitoring
– Managed IT means the company you hire knows more about your network than you do. Monitoring can let the company know a hard drive is starting to fail before it fails and causes a nightmare. If a service is not responding, we generally will know and fix it before you even know the problem existed.
Consistent Costs
– Managed IT means you get to work with a company on a fixed cost per user to get all the support and repairs you need.  No worries about an expensive server repair, that is covered under the agreement when you cover your whole IT ecosystem to ENTRUST.
Optimization
– Your IT should be optimized. This means that systems work to their potential as well as working well together. If something is dragging down your speed, a network technician will figure out how to remove that roadblock.

If your managed IT company in San Antonio is not providing at least these benefits to your company, we should talk.  Our specialty is working with organizations who have between 10 and 300 users that depend upon and value information technology services in San Antonio.

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

PCL Construction LLC

@PCLConstruction is using #IoT to save 15-20% in jobsite energy costs. That adds up to millions of dollars per year. How are you using IoT to save your business time and money? #tech PCL Construction LLC is a 110-year-old company focused on building industrial...

The millennial arrival and the evolution of the modern workplace

Untethered workspaces. Cloud-based collaboration. Work-life integration. By 2030, millennials will make up 75% of the workforce. Contact us to learn how you can modernize your workplace. #WhyCloud At ENTRUST Technology Consulting Services, we're making strides to...

Azure IoT PaaS vs SaaS

Price is an important factor to consider when adopting SaaS vs. PaaS. It's important to ask yourself: What structure best fits my needs? #AzureIoT #solutions It's important for every business to know its options, and with SaaS and PaaS, distinguishing between solution...

Customer story: Special Olympics

The Special Olympics, a global nonprofit that celebrates differences and promotes acceptance, inclusion, and healthy competition, is using technology to achieve more. The organization uses the Microsoft Cloud to track and access data for nearly 5 million athletes in...

IoT in the Workplace: Smart Office Applications for Better Productivity

What are you doing with your connected devices? The size of the smart office market is growing. $22.21 billion was spent in 2017, and that's forecasted to double by 2023, reaching $46.11 billion. #IoT #solutions @MicrosoftIoT Even though the benefits of IoT devices...

5 Reasons your organization should move to the cloud

Why is the cloud market expected to be a $500 billion industry by 2020? Businesses cite faster access to infrastructure, greater scalability, and increased availability to name a few reasons. @Microsoft cloud services can deliver on these and more. How many reasons do...

Customer story: Steelcase

For some businesses, 46% of their office may go unused each day. That's a lot of overhead that could be saved with IoT. @Steelcase is changing that by integrating #data and #IoT into how they help businesses maximize their space. Some businesses experience space...

Modern Digital Workplace: 5 Current Trends Making Waves In The Office

Some businesses still store data in their broom closet. If this is you, it's time to move on. Get the safety and agility of the cloud services provider for 95% of Fortune 500 firms. Get on the @Microsoft cloud today. Improving workflow is guaranteed to improve morale...

Connect your business with IoT. Get started with Microsoft IoT!

Why should you adopt the Internet of Things? Imagine knowing you need to fix your equipment before it fails, gaining fast insight from every device to feed your understanding of the constantly evolving situation. Your devices are the key to unlocking valuable insights...

Customer story: Hershey

Hershey built their brand with data, using insights to come up with creative ideas. They need to share that data across their enterprise. But to foster that creativity in the digital age, they needed to modernize their IT infrastructure. Keeping their workforce mobile...

4 Enterprise IoT Scenarios to Jumpstart Your Connected Devices Strategy

Cloud-based Enterprise Internet of Things (IoT) platforms are making it possible for companies of all sizes to build connected applications. As more and more companies migrate to the cloud, and businesses start to evaluate IoT solutions, there are a few scenarios that...

Day in the life Retail

With all the moving parts in your business, you need to stay in sync while maintaining flexibility and speed. At ENTRUST Technology Consulting Services, we know that can be tough to do especially for small business owners. Retail can be demanding, that's why you need...