N•Trust Managed Services seeks to provide your company maximum productivity by ensuring your network’s availability and peak performance. Through the N•Trust Managed Services offering you rest assured that your network is performing at its optimum through a complete maintenance program. All N•Trust Managed Services Packages utilize the ENTRUST Network Operations Center (ENOC) that monitors and manages your IT and security infrastructure. The ENOC provides 24×7 monitoring, alert notifications, reporting, real-time monitoring, and the necessary tool set to manage your IT infrastructure.
N•Trust Premium and Premium + are designed for complete server management and workstation management.
These packages are for the client that requires unlimited support hours. This client has higher needs due to a complex network, power users, and/or requires extra support because of limited IT internal resources. The Premium + package also covers unlimited projects.
Also includes: essential proactive issue detection and resolution, priority response to network issues, discounted onsite and remote desktop support, and extensive scheduled pro-active maintenance.
Applies to Managed Servers and Key Network Elements
- Executive Summary Reporting.
N•Trust offers the ability to have your issues handled remotely.
- Faster issue resolution
- Remote support reaching all workstations.
Remote and Automatic Pro-Active Services
N•Trust Advantage provides pro-active services in the following areas.
- Backup Checks
- ErrorLog Monitoring
Servers and Workstations
- Regular Patching
- Regular Anti-Virus Monitoring & Cleansing
- Regular Anti-Spyware Monitoring & Cleansing
- Regular Optimization (Defragmentation)
- Remote Desktop Support
Built-in Support Hours (Unlimited)
- On-Demand Support
- Enhanced Commitment Top Priority (Highest)
Comprehensive Predictable Costs
- Predictable IT Cost forecasting and budgeting
Enhanced Email Filtering
- Anti-Spam and Anti-Virus (outside firewall)