At a time when customer service ranks low in many industries, ENTRUST Technology Consulting Services is named “MSP ELITE PARTNER” By Global Microsoft Partner for par excellence in customer Care. ENTRUST Technology Consulting Services announced today its distinction as an MSP Elite Partner by N-able Technologies. N-able is the Microsoft partner and global leader in remote network and systems management (NSM) software for IT departments and managed service providers (MSPs).
According to J. D. Power & Associates, Bloomberg Businessweek, not a single IT service company was named among the top 25 “Standouts in Customer Service” of 2009.
SAN ANTONIO, TEXAS, JANUARY 5, 2011 – ENTRUST Technology Consulting Services announced today its distinction as an MSP Elite Partner by N-able Technologies. N-able is the Microsoft partner and global leader in remote network and systems management (NSM) software for IT departments and managed service providers (MSPs).
Only 100 of N-able’s 2,000 MSP partners that use its software to monitor and manage some 25,000 remote networks worldwide have earned the Elite Partner status.
ENTRUST earned the title as a result of its overall performance and leadership as an N-able partner with proven expertise in delivering 100-percent IT coverage to customers through managed IT services.
Elite Partners represent the cream of the crop, the top performers, and many of them are the IT industry’s fastest-growing and most successful MSPs.
Some IT customers, such as Touchstone Communities, a long-term elder care company, outsource its entire IT operation to ENTRUST. “Our IT department is 100-percent managed by ENTRUST, who we consider a strategic partner,” says CFO Lynnea Castillo. “Many times over, ENTRUST has provided premier customer service, cutting-edge solutions, and IT strategic direction and support to our company. We work with many of the technicians at ENTRUST and each one brings unique knowledge and a comfort that they know us.”
Administrator Sue Hassell of Hornberger Sheehan Fuller & Beiter, an ENTRUST client for eight years, depends on uninterrupted access to the law firm’s computing systems. “ENTRUST has responded in the middle of the night and on holidays to fix a problem,” says Hassell. “As a testimony to how much we value ENTRUST as a service provider, we have recommended them to many of our clients who have in turn been very pleased with their services.”
Fisher, Herbst & Kemble is a top CPA firm in San Antonio and also an ENTRUST client. “ENTRUST has the knowledge we need, the service we expect and the relationship we trust,” says Bruce Howard, the firm’s director of operations and development. “They know technology and use it to help our business grow.”
“Our Elite Partners not only are well-versed and dedicated to delivering a valuable return on investment to their customers, but they also set new standards of excellence for the industry overall,” says N-able CEO Gavin Garbutt, whose company has been recognized for several consecutive years by CRN Magazine as a top innovative leader in the global IT industry.
N-able evaluates MSP Elite Partners on a variety of criteria including their overall business and technical expertise and their working relationship with N-able. In addition, Elite Partners serve a critical role as service advocates within the IT industry.
ENTRUST is proud to have earned the Elite Partner category distinction. “Our customers’ computers are their lifelines to revenue, so we provide around-the-clock proactive services to make sure their IT systems are secure, reliable and optimized. Partnering with N-able is part of our commitment to them,” says Mitch Sowards, consulting services manager for ENTRUST. “ENTRUST has been providing managed computer services to San Antonio businesses since 2003 – longer than anyone else in town – so we’ve worked hard to develop expertise and implement sophisticated systems that our newer competitors simply don’t have.”
Hassell attests to ENTRUST’s experience and commitment to customer care. “We have great respect for Mitch and his dedicated team of service providers who are of the highest integrity. They have the tools and expertise to advise and consult with us, and we never have any concern that they are doing anything other than looking out for our firm’s best interest.”
N-able Technologies is the global leader in remote network and systems management software for IT departments and managed service providers. N-able’s award-winning N-central platform and complementary toolsets, backed by best-in-class business and technical services, are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able is 100 percent channel-friendly and maintains operations in North America, the U.K., the Netherlands and Australia. Start a free 30-day trial of N-central at http://it.n-able.com. For more information, contact Derik Belair, Vice President of Marketing and Business Development, N-able Technologies. PHONE: Office (613) 592-6676, ext. 304; toll free 1 (877) 655-4689, ext. 304 (U.S./Canada); 00 (800) 6225-3000 (outside U.S./Canada). EMAIL: [email protected]