Who Should Call ENTRUST?

Licensed Professionals who want more from their technology.
ENTRUST Technology Consulting Services

Cloud Computing

Find out how using the cloud can transform your business operations and help you win.

ENTRUST Technology Consulting Services

Windows Support

We are experts in Microsoft products. From servers to Windows 10, we can help.

ENTRUST Technology Consulting Services

IT Support

We can do projects or manage your whole IT infrastructure. We help you do everything you don’t want to do or are not able to do.

ENTRUST Technology Consulting Services

CareDesk® Support

Have lots of users to support? We help enterprise level clients with both carryover support as well as full service managed CareDesk® Support.

San Antonio Executives & Owners Choose ENTRUST

We know the rhythms of your profession and our industry-specific plans are designed to meet your unique needs. We fully understand the workload that licensed professionals typically experience and provide services such as Leanmail® to help with that load.
SECURE
RELIABLE
OPTIMIZED

Operations Managers Choose ENTRUST for IT Services

For our select clientele, we provide customized contract service plans. For small organizations of 20-60 computer users, we will be your IT department. For larger firms, we will supplement your internal team providing access to high-end expertise they may need or handle the day-to-day background functions allowing them to focus on business initiatives.
We know the rhythms of your profession and our industry-specific plans are designed to meet your unique needs. We fully understand the workload that licensed professionals typically experience and provide services such as Leanmail® to help with that load.
DEPENDABLE
HIGH-END
EXPERTISE

IT Directors Choose ENTRUST Computer Support

As an IT Leader, we know that you want options. And you want assistance where and when you need it. While we offer "all-inclusive" service plans for those that want to outsource, we also offer our select clientele supplemental services such as 24x7 monitoring, management, and proactive care to secure and optimize all your devices.
Other service menu options include 24x7 TierOne (helpdesk) services, Microsoft stack project services like Office 365 migrations, Microsoft Azure workload shifting, end-to-end security from desk to mobile phone, and SharePoint Online development. Check out our case studies and testimonials for more information.
RELIABLE
PROACTIVE
SUPPORT

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

ENTRUST Technology Consulting Services

ENTRUST offers multiple levels of service to cover your company's IT support needs.

For example, you can select from our CareDesk® level for as few as 10 users, Professional coverage to include mobile devices or Premium services including unlimited service requests.

Hornberger, Fuller & Garza

"If I ever end up in a foreign jail I’m not calling home - I’m calling ENTRUST Urgent Support because I am guaranteed a response!!  Here’s what happened: It was an exhausting day yesterday and I called after hours support about a problem swapping the backup drive. ...

Selrico Services Inc.

“The whole Entrust team takes pride in service and customer satisfaction, and it shows every time they come to our office or provide remote support. We operate with a small corporate staff, but we have locations around the world. We know that our offsite users can...

Parrish & Company, Inc.

“Computers are a necessary evil in the modern world…you can’t live with them, but you certainly can’t live without them! Mitch Sowards and The Entrust Gang have made our lives 200% better! We went through quite a few IT advisers until we met Mitch, and it was a lucky...

Heard & Smith, LLP

“It would be difficult to overstate the confidence we have in Mitch Sowards and Entrust, and the degree to which we rely on them. Our history goes back over 15 years, and I can truly state that in all that time, Mitch has never let us down. Our business has expanded...

Happy Hen Treats

"After 33 years in business, there is reason to celebrate. I can finally plan several vacations a year. Talented, trusted employees have always been capable of managing my business during my absence - but not until ENTRUST took over management of our IT function was...

Metropolitan Contracting

“IT outsourcing has been a widely discussed problem for the medium-sized company. For such a company the technological challenges can be enormous, yet the typical budget does not allow for full-time, in-house IT support. After 15-years of various solutions, Entrust...

Touchstone Communities

"We couldn't function without you. Your customer service is exemplary and keeps us up and running….thanks to you and your crew, Mitch!" Sam Planta Touchstone Communities, Inc. SKILLED...

Pipelayers Inc.

"I cannot imagine "entrusting" our network to any other company. Entrust has taken care of all our IT needs for the past 8+ years and we have always been more than satisfied. The staff is knowledgeable and professional and a pleasure to work with. I can’t say enough...

We Care About Uptime!

Here at ENTRUST, we understand your business running at full speed matters. We also believe what gets measured is improved, therefore, we measure the impact to downtime as well as our own performance. If you want to work with an IT Services company who takes uptime as seriously as you do (or more), then ENTRUST is the technology partner for you!

At ENTRUST, you will typically reach a TierOne technician within 2 minutes who will usually resolve your request 50-70% of the time. If your issue requires the expertise of our TierTwo or TierThree teams, they will typically begin work by the time shown in the graphic.

 

ENTRUST Partners

ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
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ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services
ENTRUST Technology Consulting Services

ENTRUST

a full-service information technology consulting & IT Services firm serving TEXAS in the greater SAN ANTONIO region.

With over 25 years experience in the technology and IT Support industry, ENTRUST offers:

  • professional, prompt, and expert care for all of your network and IT Services infrastructure.
  • inclusive care, from IT staff augmentation and support up to a completely managed infrastructure.
  • extensive care, from key network elements such as mission-critical servers and routers down to all of your organization’s workstations and mobile devices.
  • expertise in computer networking design, infrastructure installation, configuration, problem diagnoses, and resolution.

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

What exactly does Entrust do?

What new software would you recommend?

What is “Managed Services”?

What is ‘Managed IT?’

Managed IT Services is a common buzzword in the marketplace.  You may have been approached about getting your San Antonio company connected with a Managed IT Company (or Managed Services Company). Before you sign up with one of these companies, you should know what a Managed IT company does (or should be doing.)

Ten Key Items a Managed Service Provider (MSP) SHOULD be doing for your company:
Communication
– Your business depends on your computers – You cannot be down for days.  We understand this.  Your IT company should be calling back within minutes of a critical ticket being placed, not within hours or days.
Updating Patches and Software
– A Managed IT Company should have a list of your computers and servers and know when security patches or software is updated and make sure you are protected from possible threats from viruses and malware.
Asset Management
– Do you have a current list of all your IT equipment, phones, tablets, laptops, printers, etc?  A company managing your IT should help you manage assets and let you know if there are missing devices
Data Backup and Recovery
– Does your San Antonio business have a data backup and disaster recovery solution?  Have you actually tested it?  Do you know what would happen if your building had a flood or a fire?  Working with a managed IT company, this should be taken care of for you.
Cost Saving Technology Solutions
– A managed IT Company should be looking at your technology today and see if there are ways to save money for your company.  This could mean consolidation, virtualization, or applying newer technology like Hybrid Voip or Virtualization.
Remote Access
– Business is done from coffee shops, hotspots, home and many other places than just the office.  Your managed IT company should be able to help you login to your system from anywhere
Accountability
– When you place a ticket into the system, there should be a chain of events set off.  You should be able to look at response times.  We publish our stats on our homepage as we know transparency increases accountability.  We work for you and want to make sure we are responsive to your needs.
Constant Monitoring
– Managed IT means the company you hire knows more about your network than you do. Monitoring can let the company know a hard drive is starting to fail before it fails and causes a nightmare. If a service is not responding, we generally will know and fix it before you even know the problem existed.
Consistent Costs
– Managed IT means you get to work with a company on a fixed cost per user to get all the support and repairs you need.  No worries about an expensive server repair, that is covered under the agreement when you cover your whole IT ecosystem to ENTRUST.
Optimization
– Your IT should be optimized. This means that systems work to their potential as well as working well together. If something is dragging down your speed, a network technician will figure out how to remove that roadblock.

If your managed IT company in San Antonio is not providing at least these benefits to your company, we should talk.  Our specialty is working with organizations who have between 10 and 300 users that depend upon and value information technology services in San Antonio.

ENTRUST only accepts a few select new clients each year. We invite you to reserve your space now!

ABB keeps the lights on with AI-based workforce management software

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Powering the Franchise Business Model with Azure

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Why some CIOs are walking, not running, to the cloud

Whether shifting your entire organization to the cloud in one fell swoop or transitioning a piece of your business over time it's a decision every business is going to have to make. Luckily, no matter what route you take there's a cloud services platform that can help...

Microsoft cloud tech helps refugee children overcome language barriers

 Language barriers are a real issue for child refugees. Schlaumäuse, a German language app, removes the language barriers that act as roadblocks to integration and community. Thanks to the cloud and Azure services, kids can take their app home and work on their...

How to gain visibility and control of data in cloud apps

This infographic shows the progression from cloud discovery to information and threat protection. View: How to gain visibility and control of data in cloud...

Preparing for GDPR: Compliance management and information protection capabilities in Microsoft 365

With the new Compliance Manager from Microsoft, you can assess and manage your GDPR preparation for files stored in Office 365, file servers, and SharePoint on-premises across numerous file types and platforms. It's just one way that Microsoft is working to help you...

Cloud computing: Five ways to make the most of the move to on-demand

Some companies are already moving to the cloud and don't have a strategy in place to maximize their cloud services. At ENTRUST Technology Consulting Services, we want to make sure that you shift with a plan. With Azure, you can develop and deploy where you want,...

Connected Drone Video 3–eSmart Systems has developed a drone that uses AI on Microsoft Azure

eSmart Systems began developing Connected Drone out of a strong conviction that drones combined with cloud intelligence could bring a positive disruptive change to the power industry. eSmart Systems uses Azure's cloud capabilities to analyze multiple data feeds...

Journey to GDPR Compliance

This e-book addresses Microsoft's own journey to GDPR compliance. It shares their approach to global regulations and standards like the GDPR, what they've been doing to drive compliance within Microsoft, and key lessons learned along the way. This e-book will give you...

Understanding the General Data Protection Regulation (GDPR) and your options with Microsoft 365

The General Data Protection Regulation (GDPR) imposes new obligations on businesses in the EU that collect and analyze data tied to EU residents. Compliance with these new regulations can be confusing. That's why Microsoft has created a set of tools that make...